Thread:FoxyHeidi/@comment-22439-20160402040243/@comment-28110806-20160403131637

It didn't actually crash. My tablet was malfunctioning. Everything was lagging. All games, word processing, music player, everything! We got helium and my husband (he's my tech guy for my pc) said he backed it up. Then he wiped my tablet and did a factory reset. He reinstalled my game but I was back to zero. There were several other things that were not backed up that I lost, but I think that was a miscommunication because I said this game was what I was worried about. He didn't back up a lot of other stuff because I didn't ask him too. He's a concrete thinker. Anyways he doesn't work on androids. Everything is Windows to him.(he actually is a computer guy, he is a networking and IT guy for a major tax return prep company, he's responsible for about 20 stores)  But anyway my back up didn't work, so basically I did do a reinstall. At least that's what I thought. Actually he tried again last night, and it put me back to zero again. But the game said I had a previous game on this device and it was the one that I'd gotten to level 10. Since that was my only choice, I chose that. I'm not sure how to back my stuff up. I have helium premium, but apparently don't know how to use it.

Also a month ago I put the game on my PC and friended myself so I could gift some stuff I needed. Probably not what the developers would like but oh well. Any way my point is I can visit my old game and charge things, gift things etc. So it's out there somewhere in limbo. It's actually kind of sad like a ghost of my game. My point is I don't know how to find it.

I'd also be interested in finding a way to stop this from happening again. Is there anyway to keep it from getting laggy?

On another topic... I tried to post my friend code on this forum and it didn't work. I hit preview, I hit post and it wouldn't let me post. The only entry I've been able to make is to reply to someone else's post.

And finally I think this wikia is a great thing. If I can find friends to help me out, awesome!