Thread:Rirera/@comment-26112541-20160128183148/@comment-27660480-20160213004537

Hi SenorEsse,

Thank you so much for your efforts on my behalf. I want to share the news. G5 support team has replied to my request (absence of quests, LBS problem, disappearing friends from my FL). Bravo, great job! 4 days were required to generate the following copy/paste reply:

Thank you for contacting us.

We are terribly sorry for having kept you waiting long for the reply. We are currently overloaded with requests and doing our best to make sure every issue is addressed. We are so thankful for your patience.

Could you please specify the following: ∙ State the exact dates when the issues with quests and gifts occurred. ∙ What were your last actions right before the issues took place? ∙ What is the level you are playing on? ∙ Which number of the game version are you running? ∙ What is your device model? ∙ Which firmware version you are currently running on your device?

Any other details you consider important are very welcomed.

Your being our customer is greatly appreciated. Please do not hesitate to update this ticket once you need any further assistance.

No comment. However, I mentioned my player's number.

PS. My Best LBS score is 12 hours without charges;)