Board Thread:Current Major Glitch Discussion/@comment-30544675-20180722171833/@comment-26359556-20180727205335

Here is my response from G5: Dear Gloria,

Thank you for contacting us.

Firstly, we would like to apologize for the concern this issue with wishlist has caused you.

Please provide us with the following details so that we could investigate this problem further: • It will be very helpful if you send us a screenshot of your wish list and your Invitation Code. • What type of the internet connection do you use? • Do you usually quit the app after a game session or leave it running in the background? • Has this problem occurred previously or this is the first time you have faced it? • Were you informed by other players that your wish list isn't updated? • Please state the date when the issue occurred. • What is your device model? • What firmware version are you running on your device? Have you updated your firmware version recently?

You can check back the number of your firmware version in the following way: • On the Home screen, locate and tap the icon with an image of a gear (“Settings”). • The Settings screen will appear. In the side menu on the left side, tap on “General” with the same gear icon. • Tap on the first option (“About”). • On the next screen, you will see the menu item “Version” with the number of your firmware.

Please send us your DI (IDFA). You can find your DI (IDFA) in the following way: ∙ Launch the game on your device. ∙ Wait for the page with our games to appear. ∙ Tap the hidden button in the upper left-hand corner on our “Continue to Game” screen and an automatically created letter form will appear. ∙ Your DI/IDFA will be indicated at the bottom of this letter. ∙ Simply tap Send and your DI/IDFA information will be sent to us; you don’t need to do anything else. ∙ Or you can simply copy the DI/IDFA from the form and send it in your reply to this email.

We appreciate your assistance and cooperation. Please do not hesitate to contact me if you have any further questions. Best regards, Karina | G5 Support Team

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