Thread:Neo34/@comment-29709319-20180731030123/@comment-27642721-20180802104607

With the latest game updates, "content" used by the game needs to be downloaded after the game starts if not already present. For some this can take a long time and during this process the awards & desktop icons are replaced with "boxes". If you've already accepted the offer can you see the level 459 desktop, albeit with "boxes"? If so, either wait awhile or try rebooting the game. As the content downloads the boxes should disappear, starting with the icons and the awards usually last. If the server connection is ok when you try to open the Collections tab, say, you should get a download content progress bar. If it says check internet connection, try rebooting a few times until you get a downloading status. I've experienced some trouble getting this to work on a couple of occasions and may be dependent of server load.