Board Thread:Current Major Glitch Discussion/@comment-31085517-20181107183413/@comment-30544675-20181107214710

If they were frozen anytime before getting the Halloween update, it would appear as if they never opened the Attic. This is because the server does not recognize that they ever got the update. If they were frozen anytime before getting the Dangerous Journey update, it would also appear as if they never opened Adventure City. If they were frozen before getting the Stars of the Summer nights update, it would also appear as if they never opened Embankment. The problem began after the Family Mystery update (Garden Tea Party.)  There are a very few exceptions to this pattern for a small number of players who were temporarily unfrozen.