Thread:Neo34/@comment-35604842-20190109134550/@comment-27642721-20190109151613

I only know of the ticket submission route for contacting G5 but … Is your game "Pandora", level 95? Playing on Windows? If so, the online data seems fine so an uninstall/reinstall of the app should get a server restart offer with no loss of progress. Even if for some reason (e.g. device id's changed) this doesn't happen, the game is still recoverable with my help once you have the app fully booting again. So concentrate first on getting the game working again, even at level 1, and then we'll get your level 95 game back afterwards if necessary. Backing up the player.prf file before uninstalling can't hurt (https://the-secret-society.wikia.com/wiki/Backing_Up_Game#Windows_Computers) but it might be that file itself that's corrupted in some way, causing the crash at boot time. You could send me the existing player.prf and I could test in my PC game (neo34@gmx.co.uk); if it is at fault it should be possible to find the actual cause of the crash.