Thread:JulieJemo/@comment-26449148-20160601114005/@comment-26449148-20160601134426

Finally got a decision from G5. Here it is-

Tatyana Makarova, Jun 1, 16:26: Dear Julie,

Thank you for getting back to us.

We are extremely sorry for the frustration this issue has caused to you.

Unfortunately, due to the certain technical reasons it is not possible for our Technical Team to restore your game progress despite all our willingness to help you. We totally understand that our clients deserve flawless game experience, but, unfortunately, mistakes sometimes happen despite the numerous checks and measures. Again, please accept our sincere apologies for the inconvenience you have experienced.

Technical specialists of G5 Entertainment are currently looking into this issue, trying to find the cause of it. We assure you that everything possible will be done in order to prevent suchlike issues from happening in the future.

We will gladly credit your game account with the crystals and coins you purchased earlier, if you provide us with the receipts from the Amazon Appstore store that were automatically sent to you when you made purchases in the game.

Please once again accept our sincere apologies for any frustration this issue has brought to you. Feel free to contact me if you have any further questions.

Best regards, Tatyana Makarova| G5 Support Team