Thread:Nandennis/@comment-26384327-20160706172305/@comment-25300745-20160818155745

G5 has not been very helpful with my situation either. I do not know how my game got uninstalled only that there was an update and poof!

So frustrating that they will only 'honor any purchases made after May 1' as that is when my Kindle crashed and because G5 tech team has not found a way to back up the game on an Android, they only credited me my gems after I sent a copy of every receipt for purchases on Amazon. To have the game crash after less than 6 weeks of playing and lose it all was very frustrating as it was clearly a SS glitch that caused it.

They should be able to pull up files based on my contacts with them between May 1 and July 15 but they don't seem to care about customer relations.

Hope your friends gets up and running....I see that happen a lot whenever G5 updates the app!!!