Thread:Pamster315/@comment-26447331-20160902031926/@comment-24668482-20160904091039

There can be some confusion about what we mean when we say 'profile'. The word profile here is often used for two separate things:

1) Global profile: There is the banner at the top of your profile page, where your avatar is, the section about when you joined the wiki etc. and you can also add other information such as location and profession and links to personal websites etc. This is global - i.e. this information will be displayed on every wiki on wikia you go to. It is your account profile. Only the account owner can change anything in this section. The local admins/mods on any one wiki (such as the SS wiki) have no access to user's global profile section because they only have admin/mod righs locally, not globally. So if someone is having issues with this section (including their avatar) they should contact wikia staff using Special:Contact for help, as it is a wikia profile issue.



2) Local profile: On every wikia wiki you go to a separate local profile will be generated. This is the bottom section of your profile page and is unique to each wiki (so you can have it say one thing on the Secret Society wiki and another thing on an unrelated wiki you also use frequently). You can edit it using the blue edit button. By default, these are not protected, which means any user can edit them. However, it is considered poor form to edit someone else's profile without their express permission. Admins may do so occasionally to fix an error (i.e. not making any visible changes to contents) or if the contents of the local profile violates the TOU, but that is rare. I have done it to fix 'image.jpg' filenames for pictures for people as otherwise the image in question will randomly change to new pictures on the profile every time another user uploads an image called 'image.jpg', which can be quite upsetting for the owner of the profile (to suddenly discover wrong picture on their profile) but that's about it. Sometimes a user will want something on their profile (e.g. a table, picture or set of links) and are unsure how to add it so will ask another user to help, and that is okay too. But if you find that someone has changed this profile page without your permission, you should contact one of the SS wiki admins to look into it, as it is a local issue. If a profile has been vandalised we can fix it and protect it so it can't be edited again if necessary.

See Help:Profiles for more information.

In short, we cannot help a user with issues editing the top section of their profile, only the bottom section. For issues with the top section, you have to contact wikia staff (Special:contact). For issues with the bottom section, any user on the wiki can help since anyone can edit it.