Talk:Frequently Asked Questions/@comment-68.107.231.48-20150730053815/@comment-24668482-20150730065436

Hi there, welcome to the wiki. I am sorry you had to start your game over twice, but unforuntately the people who make the game will never see this message. We are an unofficial site, with zero affiliation with either the makers of the game (MyTona) or the game's publishers (G5e). This site is just maintained by a group of players like you. All we can offer you is encouragement and advice based on our own experiences with the game. You would be better off contacting G5e themselves, as they are responsible for support for the game. You can send a request for help to them by pressing 'submit a ticket' (third tab on top) on their support page.

It is an unfortunate fact that this game has poor in-built backing up and no cross-platform compatibility. This is because the have made a completely different build of the game for each device they released the game on. Sometimes it is possible to do back up and transfer your game your self, but that depends on what the tablets you have been using are. You can read the backing-up game article here, perhaps you might find a solution that works for you. If not, then unfortunately you will have to start over again (if you want to keep playing the game) as G5e have made it very clear in their FAQs for the game that it is not possible for them to transfer game progress, so the most they can probably do for you is refund your purchases from your previous games. Best of luck.