Board Thread:Current Major Glitch Discussion/@comment-34708890-20190206024810/@comment-28803530-20190214184734

I sent G5 this feedback on February 12:

"Since G5 released the latest game update and new challenge, we have been unable to charge any of my friends boards and/or awards because all of our past charges (green checkmarks) are still being displayed. This is clearly an issue that only G5 can resolve, especially since each player's game status, are now being saved on the G5 server(s)!

I know this same issue is happening to ALL SSHM players and G5 has received A LOT of Support Feedback, regarding this issue. This issue began immediately after G5 released the latest update. We have received NO COMMUNICATION back from G5 with an explanation and/or a resolution, pertaining to this matter!!!

May I please remind you, ... WE ARE YOUR PAYING CUSTOMERS AND, THEREFORE, DEMAND THAT THESE TECHNICAL ISSUES BE ADDRESSED AND RESOLVED IMMEDIATELY!!!

AS PAYING CUSTOMERS, IT IS OUR LEGAL RIGHT, TO REPORT YOU TO ALL THE "ONLINE GAMING SITES", WHERE YOUR GAME IS AVAILABLE FOR DOWNLOAD (for ex. Microsoft, iTunes, Amazon, etc.). ADDITIONALLY, WE ALSO, RESERVE THE RIGHT TO, RECEIVE A REFUND FOR ANY CHARGES MADE, DURING THE TIME PERIOD THAT, THIS GAME WASN'T WORKING PROPERLY!!!

LASTLY, FOR THE PLAYERS IN THE UNITES STATES, IT IS ALSO OUR RIGHT AND WE WILL TAKE ACTION IF THESE TECHNICAL ISSUES AREN'T RESOLVED ASAP, TO CONTACT AND REPORT G5, TO THE "U.S. BETTER BUSINESS BUREAU"!!!

It would be in G5's 'Best Interest' to resolve ALL of the many, CONSTANT TECHNICAL ISSUES your PAYING CUSTOMERS have dealt with over the LAST 12 MONTHS, IMMEDIATELY!!!

I hope for G5's sake that, we (your loyal paying customers') see an immediate "fix" to the above mentioned issues, so that we may continue to enjoy playing SSHM, without further technical disruption.

Thank you, Jaime"

 Here's the response, from G5, which I received today: 

"Hi there,

Thank you for contacting G5 Customer Service.

Your request (#1269788) has been received and is being reviewed by our support staff. In the meantime, we have put together some general information regarding common questions and concerns: https://g5entertainment.zendesk.com/hc. Please take a look to see if it might be of help. We are thankful for your patience."