Thread:Neo34/@comment-29713891-20170211145352/@comment-27642721-20170211185616

I think you are suffering similar problems to others who can't update their FL at all or collect gifts at all, but in your case your FL can be updated but contains a high percentage of friends for which their entire profile has been downloaded, rather than just the needed extracts of the data.

I've done some tests with your FL compared to mine. On average your downloaded FL data contains 28 full profiles for your 138 friends. My FL has 18 on average for 147 friends. i.e. 20% of your FL data consists of full profiles where as mine is just 12%.

It's  also the case that the majority of those friends for which the full profile has been downloaded are precisely those that most recently accessed their game data. Perhaps you have a higher percentage of active players than me?

For my game, whilst I have been able to access my giftbox, it sometimes "stutters" whilst I'm collecting the gifts and fails to update while I tap the accept/thank button. Perhaps the amount of "full profile" data in memory for your game is sometimes preventing the update of the giftbox window entirely.

I checked your giftbox awhile ago and it was at 196 but checking again just now it's at 292 so you obviously haven't collected recently.

How long does the wheel spin at the bottom of your Friends window when you first open it? And how long does it remain after it stops spinning before it disappears? My figures are about 10 seconds and 3 seconds. It's only after the wheel vanishes that the giftbox is populated.

However, no matter whether or not your game's behaviour can be explained, unfortunately you're still at the mercy of G5/Mytona to sort this mess out.