Board Thread:Current Major Glitch Discussion/@comment-31592479-20180726212543/@comment-30544675-20180729113623

Yup, they are still implying it could be user error. You need to answer every question or they close the ticket and count it as a solved problem.

It sounds like the Technical Team hasn't even tried to reproduce the problem. Or looked at the server data to see a significant number of players with last time stamps around July 1.