Board Thread:Current Major Glitch Discussion/@comment-30544675-20190318145236

This is Real.  This is very much like FWL except for the WL part. I found 3 more friends with frozen desktops as I was visiting last night. All 3 are Windows players. I know that some iOS players have been affected as well.

Frozen Desktop means that your level and progress are not being uploaded to the server. The level that friends see in the Star is correct. If they visit they might see a lower level (below your avatar) and less progress. It is especially obvious when we have an active event and we do not see the decorative border on our friend's desktop. I have seen a few desktops that appear to have frozen when the player got the most recent update.

All of us should be paying attention to our friends' levels and progress when we visit them. Let them know via chat, or on their wall here, if you suspect they are affected.

The options as I see them are: to BACKUP, Uninstall, Reinstall, and RESTORE the game. Your Backup files are the correct level. I have cured my own frozen Windows desktop with this procedure and I have done this more than once. 
 * 1) Contact G5 via Send Feedback and explain.  Be very specific in your current level/experience points and what your friends are seeing.  We hope that they can make a fix for this that won't cause you to lose progress.
 * 2) Uninstall and reinstall your game.  You will be taken back to the lower level.  If you are alerted to a Frozen Desktop fairly soon after it starts, this might not be too bad.
 * 3) (Windows Only).  Follow the procedure here:  User_blog:Podaci/Windows_10_Backup_and_Restore_Procedure_-_for_Game_Progress