Board Thread:Current Major Glitch Discussion/@comment-27051147-20181004011807

Several of us have had issues with the download. I'd like to gather some information to see if there's anything common among us. Please provide your Kindle model, what part of the world you're from (perhaps it's a specific server issue) & the extent of your problems - if any.

My device is a Kindle Fire HDX purchased 2/2014 with the most recent software update that I'm aware of.

I am in Indiana in the US.

I can get into the game, but everything on my screen other than rooms & puzzles are mystery crates. I can collect bonuses from awards, charges are also showing on awards. I can't play any rooms or puzzles, access collections, tools, friends or the icons on the right side of my screen. This means I also can't send or pick up gifts, but my gift counter is increasing which means gifts from my friends are coming through.

It's currently been around 13 hours since I started the download process. I have turned my device off 3 or 4 times & tried to start the game from different locations (game icon, app store, etc.) Amazon game circle is working.  