Board Thread:Current Major Glitch Discussion/@comment-31592479-20180726212543/@comment-31592479-20180729111719

By the way, I did get a reply when I sent details of the glitch instead of details of my own game. Here’s their reply in full:



Dear Beth,

Thank you for getting back to us.

I would like to assure you that our Technical Team is working diligently on implementing a fix for the issue with wishlist, and having the requested details will help them to look into the problem based on the larger scope of data. I understand that it may seem too many questions to ask but our Team takes the quality of the items offered seriously and we are determined that a personal approach to the issue is always the best one. Having all that information, our Technical Team will be able to reproduce the problem in-house just like you're seeing it.

In case you know any other players who are facing the same issue, we encourage them to contact us at support@g5e.com with the description of their problem.

We are still waiting for the details we have asked for to be able to investigate this malfunction.

We apologize for the inconvenience and thank you for your understanding. Looking forward to hearing from you. Best regards, Ekaterina | G5 Support Team



I do not believe that “Ekaterina” is a real person; it’s more likely a generic signature used by any member of their first-level response team.