Thread:ShaLou04/@comment-32769624-20180817203307/@comment-28482541-20180818050612

It may depend on what platform you are on and what browser you use. For instance, I am on iPad and typically used Safari and I could not download one. Then a friend helped me out and told me to try Google Chrome. So I downloaded chrome and tried to download using it and it worked like a charm! I now have my personal avi!

Are you on iOS like me or are you android or PC?