Board Thread:Current Major Glitch Discussion/@comment-30544675-20190130162449/@comment-37373812-20190130211527

Hi, I updated on Monday but couldn’t load it as it kept crashing - I managed to get on for a few minutes after several attempts, once Monday evening & once Tuesday but not enough time to figure it out before crashing.

Sent ticket to G5e & they requested the following:

Please provide us with the following details, so that we could investigate this problem further: • Please state the date when the issue occurred. • What were your last actions before the issue took place? • How much free space do you have available in your device’s memory storage? • Did you try rebooting your device? • What iOS version are you running on your device?

I replied yesterday with the following:

Thank you for your response, the information you require is:


 * Date of issue - 28 Jan 2019
 * Last actions - App Store to download update
 * Free space - over 100 GB
 * Rebooted several time at different intervals - managed to load game twice in two days.
 * iOS version - 12.1.3

I also included two screen shots - one with the game loading with page of lanterns & one with the Chinese event that lasts a second or two before crashing - still waiting for reply.

I’m on iPad Air 2, about 2 years old, model A1566.