Thread:Neo34/@comment-96.54.215.36-20180625171608/@comment-27642721-20180626085609

Your online data confirms that "ad tracking" is off so it should be safe to try an uninstall/reinstall. When the new game starts you should get a pop-up box offering a restart at level 277. After accepting you'll see some strange "picture pieces" quests on the desktop; reboot the game and they'll clear. But if things go wrong (they do sometimes :-) ), just let me know and we'll take it from there; the level 277 data's safe.