Talk:Collections/@comment-67.170.24.242-20140319052529/@comment-24668482-20140320173332

Can you get in and out of the game okay? What device are you playing on? I would suggest trying to fully quit the game (not just minimise) - on an iPad press the home button to get out of the app, then double tap the home button to bring up list of open apps. Press and hold the SS app until it starts to wobble and there is a red line in the corner. Press the red line to quit - then check the store in the game again to see if connection reset. If it isn't then go to your device settings and break the internet connection, so either turn wifi off and then on again if using wifi, or turn airplan mode on and then off again if using celluar data. If that doesn't work try a device restart (quit the game and turn net connection off first). There is a chance you will be charged the 0.99cent and not recieve the crystals. If this happens wait for the receipt email from itunes. There will be a 'report a problem' link, follow it and sign into itunes, select a relevent option from drop down menu for the problem, and write a message explaining that you didn't recieve what you paid for. They usually give you a chance to get refund then and there. Hopefully after the device restart you will be able to make a real purchase in the store. I find it goes smoother if I wait until a time when the games servers are not too busy (you can get into the friends section quickly), and sometimes helps to log into itunes account from settings before opening the game. Sorry that this device is so apple-device centric, I don't own an android device, but I am sure the process is similar with google play and kindle.