Thread:Neo34/@comment-29709319-20180731030123/@comment-27642721-20180805083211

Were both tablets ever online simultaneously? It sounds like the multiple connection failures eventually lead to the new tablet rejecting the restart offer which wipes both the data and the friends list, but having both devices online together can also cause problems.

Ready to go again from step 1 when you are :-). In step 4, after accepting the restart offer you should see your level 459 desktop with "boxes" while the content downloads. Accessing the Collections tab should show the progress of the download but if it doesn't start or stalls try rebooting the game.