Thread:Lin79da/@comment-29259087-20161005163754/@comment-29259087-20161020172700

I've lost my game progress twice. Once was my own fault because I bought a new smartphone, so I knew I'd have to start the game over. I had made it to level 90 or so in that game. G5 doesn't currently have a way to back up your game and transfer it from one platform to another. So in this case, I did lose everything (friends, inventory, etc.), and I had to start over as if I were a totally new player. However, I believe there are some really great techy people on this wiki who have figured out how to transfer games for us, so I'm excited to not have to worry about that whenever I need to replace my current smartphone. Hoping that's the case, anyway!

The second time I lost my game progress was earlier this year, and it was a very strange situation where the Friends section of my game completely stopped working. I couldn't do anything with gifting or visiting or anything like that. It was really frustrating because for me, that's part of the fun in the game. In the past when my game would get glitchy like that, I'd uninstall/reinstall the game because my smartphone has a built-in system that stores game files, meaning the game would offer me the option to restart at my past level. In that case, I was level 102. Well, little did I know that whatever the problem was with my game, it also erased the file that stored my progress. So yeah, I kept my friends list (which didn't work anyway...the irony), but I lost all my progress and inventory. I had to start over from level 0 again, and my friends issue wasn't fixed. Anyway, I put in a ticket with G5 about my friends problem, and they didn't know how to fix it. So I started poking around this wiki trying to see if someone else had encountered the issue and knew how to fix it. Well, my one true love AAA approached me and offered to look into it. He spent a great deal of time combing through my game details and figured out that there was a friend in my list who was causing all the trouble (I've no idea why exactly, but there was something off with that friend's game, I guess). I deleted that friend (twice, because the first time didn't take, which was weird), and TADA! My game was all the way fixed! EXCIIIIIIITE!! This is why I love AAA so much. :)

So actually, in both my cases, it was definitely not a usual occurrence to lose progress, and I really don't think it's as common at all anymore. You probably don't really need to worry about losing your progress, unless you need to replace your device. If you do upgrade the device you're playing on, make sure you talk to people on this wiki before upgrading, so that we can help you with the steps to take to be able to transfer your game. Glad you're enjoying the game!