Thread:Podaci/@comment-34076922-20180722183422/@comment-29954643-20180722203525

Hi there. I'm assuming, Podaci, that the version that you meant was 1.32.3100. But Gaia plays on Windows 10 which did not have that update offered at all.

Gaia's problem must have something to do with her personal system and it's interaction with the game. Microsoft has been putting out some really gnarly updates of late (probably in line with the new EU internet requirements)

Gaia, I would check to ensure that your computer has been fully upgraded to the current release of windows first. If you have any update failures, then you can contact Microsoft and they will take control of her system and see what happened.

After that, I would save a copy of your current game profile (player.prf), uninstall the game and install the game fresh. You should receive the message that you have already played etc, and say yes and wait until the full install has completed. You can do this now, as there is still no new update in the Windows Store. Don't worry as you should have a copy of your profile saved just in case anything goes wrong. That is the only advice I can offer since your situation does not appear to be related to the current FWL issues that did affect many iOS devices since v.1.32.3100. So sorry that I can't be of any other help - El