Board Thread:Current Major Glitch Discussion/@comment-31616780-20170522020534/@comment-32738051-20170522031654

So sorry this happened to you Sheri. It's a known issue that happens periodically to some players. I've had it happen to me too but never at the cost of an event and always a very small loss of progress. So far. Knock on wood.

Here is a thread about a previous occurrence that you may find helpful: Forum > Troubleshooting board > Game progress reset.

And you may want to consider backing up your Kindle game.

Hope this helps.