Board Thread:Current Major Glitch Discussion/@comment-30544675-20190309225307/@comment-73.238.207.221-20190328235951

I also have a ticket in to G5. No response at all. Now I understand how it happened and removing the collection item  did unfreeze my WL, so thank you. Unfortunately, I actually lost a level and many of my gem match and Inspiration  Place plays because I changed player  while my WL was frozen. Because I wasn't smart enough to check here for a solution first, I have uninstalled and reinstalled the game multiple times to try to fix this. I got one new item (and now I have dozens of them.....)before freezingit by adding the collection item agai.

Word of warning:  Don't try reinstalling the game. Every  time I have done it, it  has reset my gem match to my earlier amount at the earlier level.

My feed actually says I achieved level 338, and then it says I achieved 337! G5 is getting worse. So glad for this wiki. If only I had checked it sooner!