Board Thread:Current Major Glitch Discussion/@comment-29989042-20181119214721

Last week, when the server was down, I submitted a new ticket to G5. Because I have only received standard responses from G5 in the past that contain no real information, I asked that my latest ticket to be forwarded to a supervisor-someone with authority who could actually give me some detailed information and a timeline in which I could expect the FWL issue to be fixed. I received a reply that contains the most information I’ve ever received from them, and my ticket was forwarded to a supervisor. I thought I’d share some of my response:

From G5: “I regret to report that the problem you've been experiencing with Wish List appeared to be more complex than expected. A lot of time has been invested to determine the root cause of this problem and we've implemented several bug fixes and improvements, but still we have so much to do to correct the situation for all our players. We've been analyzing, investigating and brainstorming to find the satisfactory solution for this matter. Currently we are working out a major fix for this problem. Once it becomes available, you will see an announcement at our support portal and we'll send you a note saying the fix is on its way.”

While I didn’t receive any reply as to when we can expect the FWL issue to be solved, I was pleased I finally got a reply that wasn’t standard, canned answers. Hopefully, the FWL issue is fixed soon. I’m now encouraged to “hang in there” a little bit longer! 