Thread:Neo34/@comment-31251677-20170221113400/@comment-27642721-20170221120940

I would think the contents of you local Friends_List.xml file have been wiped and the current server glitch is not allowing a refresh download of the master FL data to replenish it. The majority of players affected have large FLs as that means there are a higher number of "active" players who have accessed the server within the last 30 minutes ...for these active players an attempt is made to download the entire profile data rather than just extracts (experience, level, avatar etc). The quantity of data goes over some limit imposed by the server and the FL refresh fails.

This means all your friends can see you but you can't see them. Any new invites you accept go straight into the xml file and therefore are visible, but will not be refreshed and so their progress & WL will remain static.

The reason for the lack of access to the giftbox is unknown but is related to the FL download glitch and is dependent on some local condition in your game/device. Reinstalling the game and then restoring a backed-up player.prf & Freinds_List.xml has worked in freeing up the giftbox (the FL update problem still remains as that's caused by server behaviour)

What device are you playing on? A reinstall should get a restart offer from the servers at your last saved level and may release the giftbox, but all the friends would become invisible again, including your new addtions. If you did try this and the giftbox was fixed then I could then help with reuniting some friends, but we would need to discuss those methods off-forum.