Board Thread:Current Major Glitch Discussion/@comment-34708890-20190206024810/@comment-2.101.137.144-20190213105817

CorgiMom wrote: Thank you for giving this topic its own thread, Aunty!

At the end of last week, I submitted a ticket to G5 regarding the sticky check marks. They replied to me on Monday, asking for several pieces of information. Yesterday I collected all that information and sent it to them. This morning I had a reply, and it’s very obvious that G5 is NOT taking this issue seriously. In fact, the tone implied is that it’s not their problem, it’s mine, and that I need to, and I quote (copy and pasted from their email), “Please make sure that your friends play the game regularly and investigate locations which you have charged.”

That reply is not acceptable to me, as I have never had to do this before the Chinese New Year update last week. In fact, I have rarely had an issue with sticky checkmarks in all the years I’ve been playing. (I’m currently level 932.) I just replied to them and asked them not to think this issue is resolved, and explained that anything less than clearing all check marks automatically every 24 hours, is unacceptable. I also explained that my friends have been collecting their desktop awards and playing charged rooms, especially the new Chinese Courtyard, and that several friends already have the new avatar, proving they are playing charged items. And yet every single check mark remains...

Every checkmark I have made on my friends’ desktops since I updated to the new Chinese NY update last week is still on my friends, desktops. Many I can’t charge anymore, as every available spot is taken, and by tomorrow, I will be completely unable to charge anything for everyone, as the remaining friends’ desktops will have every spot charged.

I tried to explain to G5 that I’m not the only one affected by this issue and even copied and pasted a link for them to come to our wiki here and learn about the many challenges we are having with this last update. I am now asking everyone else who has been affected by sticky check marks to submit their own ticket. In my last reply, I also asked to have it forwarded to a supervisor, as the help and replies I’ve recieved so far have been inadequate. Request that your ticket be forwarded to a supervisor too. G5 is so frustrating to deal with, but if we bombard them with tickets, perhaps we will finally be heard. You can fill out and submit you ticket here: https://support.g5e.com/hc/en-us. Just click on “Submit a Request” at the top right corner of that page and then fill out the form. Thank you! -Monika

Hi, Below is a copy of my latest contact with G5 concerning the sticky notes 13-02-2019

Anonymous Seeker 2.101.137.144

Hi, just heard back from G5 about the ticked pictures that stay ticked.This is the initial reply to my ticket;

'Dear ......

Thank you for your reply and for providing a detail explanation of the issue. I have passed all the information you've kindly provided to our Technical Specialists for further investigation. Please give them some time to look into it. Once again I apologize for the inconvenience caused by this issue and appreciate your patience. If you have any other questions feel free to reply to this e-mail. Best regards, Kharuna| G5 Support Team'

I'll post back here when I here again from G5

a day ago