Board Thread:Current Major Glitch Discussion/@comment-30544675-20190130162449/@comment-38348354-20190131151142

Podaci wrote: When I have a problem with a product or a service and I need to contact a company, I always remind myself that the person who I have contact with is not the person who caused the problem. I don't expect them to have the solution themselves, but I hope they will work on my behalf to find a solution. G5 customer service is in Ukraine and/or Russia. They provide support in many languages. English is not their first language. Be clear, accurate, and grammatically correct. Write your email and leave it alone for a while so you can review it again before hitting Send.

(If English isn't your first language, use one of the other languages that they support.)

Yes, I agree. Sorry if it came across that I’m blaming the support; to be clear, I’m not. I blame G5, lol! I actually sent them feedback on the update as soon as they asked — told them I’ll get used to the changes in the FL and everything else but if they can do something abt the bgm (it’s a bad mishmash of the regular music plus Xmas bgm plus Chinese festivities bgm) I’d be really happy.

See, my frustration stems from being a loyal, paid user. I’m new to the fandom but i’ve been playing SSHM for more than a year now. I didn’t complain when the previous updates were filled with bugs. I wasn’t happy but I told myself at least I could still access the game and I made do despite the glitches. Now I can’t anymore and that’s what’s making me upset. :(