Thread:Neo34/@comment-35604842-20190109134550

Good morning,

I was referred to you to see if you know how to contact G5 to get some movement on my help ticket. Since the Christmas download completed, I have been unable to get into my game. It opens to the initial ad page with all their other games scrolling, I click "Continue to Game", it gets halfway through the loading screen and closes the app. It has been 25 days since I contacted G5, provided the info they requested, and followed the instructions they gave me. They told me if I delete and reinstall the game it will delete all purchased items and progress so I'm stuck. They have not responded to any additional messages for 21 days. Any ideas where to start?

Thank you 