Thread:Neo34/@comment-33288079-20171105181622

Hi, Neo;

I'm sorry to bother you again with a game issue after you were so helpful earlier with my screwed up Halloween event. Occasionally, my Android will freeze while I'm playing gem match. The only way to fix it has been to reboot. Previously, this never affect my puzzle count since it didn't recognize the restart as a failed puzzle. I was at 4700+ on Friday when it froze again, but this time, the restart wiped out the puzzle count. I know you're busy helping others but if you have a chance in the near future, I would so appreciate anything you could do! Then I can avoid gem match until I get to 5000 with the others. Anyway, thanks as always for your so generous help!

Lori/Laurel. 