Thread:Ancient Alien Astronaut/@comment-26943067-20160822174223

Well, I'm embarrased, that was easy ! I had clicked away too far up in the corners, I sent the info to G5. She had stated that they are busier than usual & will get back to me when possible. When I wrote the ticket, I included every detail I could think of. The tech responded asking me several questions that I had already discussed, so I asked her to review the ticket rather than reiterate everything. I was totally shut out of SS after I responded to a message stating an update was available, that was approx 7/18/16. I updated through Windows Store  but when I attempted to launch the game I could not get past the blue G5 screen despite rebooting, uninstalling/reinstalling. I had Geek Squad check it out pror to transferring all files to the new laptop I bought. They felt  the game files were corrupted. I did buy new laptops. So, I installed SS on my new device, had to start  @ level 1. But, I cannot play while on WIFI, can't get past the blue G5 screen. When I turn off WIFI, I can play except I can't access my friends so what's the point ? I have started playing while the WIFI was off & then turned it on. The screen  (game board), froze, had to restart my computer just to get out. (both had Windows 10) .That said, it does seem like it is a gaming issue. I appreciate your help AAA. Kym 