Thread:Lidewey/@comment-32738051-20170331190450

...and thought I would respond in case it takes awhile for you to hear from AAA or Neo. I'm not sure there is any reliable information currently. G5's announcement message on their support site is pretty non-specific and unhelpful. So today I submitted a request to them mentioning some of the common comments I've been seeing here and in customer reviews and discussion boards elsewhere and asking them to do a daily update of the announcement with more specific information and instructions for players across all platforms. I've also asked them to include a date and time of update within the message body, since the system date/time info updates every time one views the message and is therefore useless. They've been pretty good about responding to me in the recent past but it may take them awhile to respond (and probably even longer before they improve the announcement). So stay tuned for more. I'll let everyone know on the main thread as soon as I hear back or see an improved announcement. In the meantime, just know that however this turns out, as far as everyone's friends lists are concerned, the primary copy is on G5's server and should be intact (except possibly for the inactive players they seem to be removing) and so should be restored once this issue is fixed. And if you can still see your friends list in game, create a list on your profile page here of at least the Wiki friends on it, perhaps even a full list of all friends (like I've done on mine). And Facebook info in game appears to still be available so you may want to maintain a list of that info (player name and FB name) outside of the game too, though perhaps just on your device and not here on the Wiki. This way, once the issue is resolved, if you lose any active Wiki or Facebook friends in game, you should be able to reach out to them directly to get reconnected. You can probably also get assistance on this Wiki with an active friends list restore if needed, assuming you're backing up your game (and/or your friends list file...click [mailto:merrimacga@yahoo.com here] to contact me offline if you need more on that).

Hope this helps. 