Talk:Frequently Asked Questions/@comment-71.193.45.62-20150928222028/@comment-26218966-20150929095416

I feel your pain 😖. The same thing happened to me 4 months ago. After 3-4 weeks of sending e-mails back and forth to G-5 tech support, I finally resolved myself to the fact that if I still wanted to play I was going to have to start over like many before me.

Periodically I would check and then one day I started to enter my game name again and my tablet, by some miracle, asked me if I wanted to continue the game that it couldn't find in the previous weeks. Go figure!

The good news is, if and when, you recover your game there is information on this Wiki on how to back up your game.

Good luck! I hope someone far wiser than myself has/will contact you. I just wanted to reassure you that you are in good company!

Anonymous 57