Thread:Nandennis/@comment-22439-20160329214127/@comment-25300745-20160403173151

Thank you for the information. I doubt what you are suggesting is possible as the original Kindle that had the game information was defective. An Amazon tech not only did a remote reset to factory but by doing so, deactivated the device. I only became aware of that when I was disconnected from the first agent and the new one informed me I did not own a Fire Kindle HDX 7.

After locating the invoice for both the Kindle and the warranty, they agreed to replace it but the Serial # has been lost.

When I discovered my apps data lost, I contacted Kindle Mayday for assistance but they apparently have no way to recover it suggesting the G5 could do so.

Lesson learned it never to invest money in any apps until or unless they find a way to ensure files can be transferred to a newer device.

Nancy