Board Thread:Current Major Glitch Discussion/@comment-27051147-20181004011807/@comment-30544675-20181005124707

This problem seems to be affecting older Kindle Fire models and/or older games more than newer devices and younger games. It would be helpful if those of you who cannot get this update will post your exact model and the month and year it was registered -- go to your Amazon account; Content and Devices (under Digital content and devices); Devices. Also please tell us the level of your game.

If you have an Android device, please provide similar information.

For example, I have a "Fire HD 8" registered in November 2016. My game is Level 280. (But, I did get the update.)