Board Thread:Current Major Glitch Discussion/@comment-29700200-20161111162248/@comment-32738051-20161111220342

Per MyTona, they can help with support for mobile users of the game. All others - Windows and Mac at least - have to contact G5 instead. Though technically either one should be able to help. Unless it's a server issue, which G5 would have to handle as it is their servers the game uses.

Links to both the MyTona and G5 sites can be found on this Wiki's Main Page, specifically under the Related section just above Latest Activity.

Once you are on the MyTona and G5 sites, respectively, click on the Support link. Both Support sites have a Submit a request link you'll need to click on to complete and submit a ticket for reporting troubleshooting, issues and complaints. However, I recommend clicking the Sign in link first then, in the login popup, click on the Sign up link to register first. You may find it easier to login and check the status of your requests online rather than depend on email responses.

For easier reference, I have provided all the direct links below:
 * MyTona - Sign up - Sign in - Submit a request
 * G5 - Sign up - Sign in - Submit a request