Thread:Ancient Alien Astronaut/@comment-27122883-20160316075946

My report to G5 on charges still showing on my friends boards 24 hours later

I have been monitoring what I charge for a while. I have 6 days documented then have been watching to see if it followed a pattern.

I decided to charge between 8 and 9 am UK time so there would be 24 hours between charges giving time for pick up or them to be overridden.

I charged awards. Friendship, pyramid, lucky seeker and conundrum conquer. Lucky seeker only takes 2 hours so I thought it would be charged when people entered the game.

I ran the Friends list in "active" mode.

I thought that I would find charges on the later pages as I have a number of intermittent players on the list. Yes I found this to be the case.

I also found charges lingering on players in the first few pages. I did revisit these in case they'd only just logged in but found the tick marks could linger for most or all of the day. These are active players and had been visiting and gifting me during this time.

I haven't monitored any charges on my awards but have found charges are rare on the orb and pyramid and often alternate along the desk top.

This has been happening since the update that fixed the problem with players boards

Many thanks for your time

Their reply

Could you please specify the following: ∙ State the exact date when the issue happened. ∙ Please specify what were your last actions before the issue took place? ∙ Did you try rebooting your device? ∙ Did you try restarting your game?

It will be very helpful if you send us a screenshot of your case board. Once we have a screenshot, we will have a better idea of what we can do to get this working right for you.

You can take a screenshot on your iPad in the following way: •	Press the Home and Sleep buttons at the same time. Your screen will flash white and you’ll hear a camera shutter sound. •	To locate the screenshots go to photos and look in the camera roll. The screenshots will be located at the bottom because they are your latest images. •	In case you are using PC, choose the option “Microsoft Scanner and Camera Wizard” in the pop-up Apple iPad window to download the screenshots to your computer. If you are using Mac, select the photos and click the Import or Download button in iPhoto or other supported photo application on your computer.

We apologize for the inconvenience this issue has caused to you. Your being our customer is greatly appreciated. Feel free to contact us if you have any further questions. 