Board Thread:Current Major Glitch Discussion/@comment-30567431-20180729122839/@comment-30567431-20180808145653

It's been almost a week since I replied on my support ticket with all of the ticket numbers, so I submitted a brand new ticket asking for a supervisor. It got their attention because I just received a new response that wasn't a "canned answer:"

Dear Player,

Thank you for contacting us. First off, we would like to offer our deepest apologies for the problem you had to experience with our game.

I have cc'ed to my Supervisor to this request, so it stays under her personal control. Thank you for keeping us informed, indeed, we do know about this problem with the wishlist and we do understand that is lasts for a quite long time already. Our Technicians are doing their best to find the most appropriate solution for this issue.

Unfortunately, due to certain technical reasons, we are not able to provide direct fixes on each device used by you and friends of yours. Therefore, we are developing an effective and complex solution that is supposed to be implemented in one of the next updates, it must work best for you and the whole gaming community, but before rolling out the major fix, we must be sure that the issue is isolated completely and will not happen again in the future.

We have already provided some improvements in the current 1.32.3200 version of the game and we can observe increased productivity of server, it works more stable than it used and less amount of players are suffering from problems with wishlist, adding new friends, etc.

I would like to apologize for the concern this issue has caused to you. We totally understand that our clients deserve flawless game experience, but, unfortunately, malfunctions sometimes happen despite the numerous checks and measures.

Again, please accept our sincere apologies for the inconvenience you have experienced.

Best regards, Alexander | G5 Support Team