Board Thread:Current Major Glitch Discussion/@comment-30277402-20180602034644/@comment-34076922-20180629024318

I have not had this issue on SSHM but I have had it on other games. One game won't even load and G5 cannot fix it. They did give me crystals/rubies for the other game I play (not this one) as a "thank you" for my patience so they are trying to fix the problem. If you (or anyone) contacts G5, they should try to trouble shoot it, although not sure what they can do since 1 of 2 games I play (the one doesn't work now so I'm not playing it, lol) has the same "freeeze/shutdown" issue.

I do know have a direct email to someone at G5 who was helping me but you may want to have your own problem-related email and have someone follow up on your game.

Sorry for those who are having this issue - it is a major pain in the behind to have this happen!!!