Thread:Podaci/@comment-32946208-20181021142108/@comment-30544675-20181021144850

Thanks for stopping by.

You should have received an email from G5 Entertainment with a "Ticket" number. They are notorious for an initial response with a long list of questions about your game and your device, and if you don't answer within about 48 hours they close the ticket.

In July I collected basic information from iOS players whether or not they were frozen. There was a strong relationship between level of the game and the likelihood of having the problem. No other factors have been shown to be important. Games at your level likely to have it. It seems that no one can escape it; several players have been OK but eventually "caught" it.

I sent my analysis to G5 and I did get a response with a ticket number and a vague promise to get back to me, but I never heard any more.

Karendu1 started a thread to collect all the ticket numbers. I can't find it at the moment - I'll keep looking. She sent them and got a reply from G5.

To change your email on this site, in the drop-down menu under your avatar in the dark teal menu bar, select My Preferences and then the Email tab.