Thread:MDbugs/@comment-4522253-20191122225609/@comment-4522253-20191124200120

Only8 wrote: Hi Fish Tank! I'm Only8 one of the other Admins here. We, admins, spend most of out time helping new editors. As editors ourselves, we list ourselves as the go to people for help with anything wiki. There are 5 of us so one of us can be available for newbies. Great! That makes it very easy to add you all as advisors. The purpose of the advisor program is to guide newcomers into getting used to the local community, including first steps on editing. We have found that many administrators and moderators don't take the time to mentor and welcome new users or to work with them when they make early mistakes, and it's wonderful to hear about communities that do take the time. A while ago I noticed while editing a Help box in the lower right corner. I believe this was for the In Editor help which posted in the Forum at Community Central. That's an unrelated experiment from my colleague Rappy. He can talk to you more about that, if you have questions. Please explain what you mean by the Feeds channel called "Help Desk". How would this "Help Desk" work? It uses Feeds, which is the next evolution of Discussions. It's very similar to what you have now, but this would be, in Discussion's terms, a new category. The Advisor system here works by placing messages in that category or channel, with the chosen advisor @mentioned to get their attention. If that advisor is not immediately available, anyone else can take over answering the question. Thanks and nice to meet you. I've been reading your Best Practices. Very informative. Thanks! I'm very glad you like those. BTW we just enabled Discussions recently and we don't get much traffic there yet. Most of our traffic is when a new update comes out for our game. We have few new editors, maybe one or two per year.

Just info on our wiki. Don't know if we are busy enough for your program. This program leverages Discussions / Feeds, so it will send more traffic there over time. It is possible to merge the "Questions about the SSHM Wiki" Forum board, when the time comes to do so, into Help Desk.