Thread:Neo34/@comment-107.184.244.16-20170208201431/@comment-27642721-20170208210814

The server glitch applies to those with approximately 400+ friends and having reinstalled I'm not surprised you appear to have lost all your friends. They're still there on the server, it's just that you can't download the list until G5 fix it.

It's interesting that reinstallation allowed access to the giftbox though; not all are experiencing this so there may have been some problem with your local FriendsList.xml file which is a cached copy of the online list and can be used as a substitute for the "live" data under some circumstances...e.g. to display the friends avatar, level & experience in the Friends windows until updated with the live data from the servers (the spinning wheel waiting time). The reinstallation will have wiped this file which maybe the reason why the giftbox can now be displayed using the friend data that's downloaded with the gifts, rather than from that file. Just a theory though, I can't prove this.

What platform are you playing on? Did you have a backup? The only way I can think of to get your FL back for now would be to restore a backup and get the local FriendsList.xml back but this would likely disable the giftbox once more.

For those with access to the files (easy on Windows) it might be an idea to temporarily delete the FriendsList.xml in the Social folder so that the gifts can be accepted (may work, may not), then put the file back for gifting (of old WLs) & visiting.

However, ultimately things will only get back to normal once G5 sort this out ...they're sure taking their time!