Thread:Fossiliferous/@comment-28845529-20160822032712/@comment-24668482-20160822073554

Hi Lilac,

You accounts are wikia accounts, not the SS wiki account. They are global (work on all wikia wikis) and so any individual wiki does not have any access to them. Any suggestions about avatars (or anything else account related) should go directly to wikia using Special:Contact.

The specifications for the pictures that can be used as Avatars can be found at Help:Avatars, just in case there is a problem with file type/size that GEL was using, but I suspect it is the iPad itself causing the problem. There is a known issue with changing the account avatar on iPads where it sometimes just doesn't work at all. If GEL can get access to a computer (or any other device really), she should be able to make the change very quickly herself since it is just the iPad that is causing the problem. If she doesn't have access to another device, then she should use Special:Contact to get in touch with staff, they will make the change for her.