Thread:Neo34/@comment-37072912-20191229024143/@comment-27642721-20191231092238

It could be related to smart lock as I believe that is used for automatically logging in to the G5 server. Normally, if you have wifi off, say, you get warning pop-ups while the game is booting, that any progress can only be saved locally; plus the avatar is missing which is an indication of no server connection. Then if you try accessing Friends you get a "lost connection" pop-up with the login screen in the background. So in your case it seems the internet connection was good (wifi on) but something was wrong with the login process which even prevented the "lost connection" window from opening. One possibility could be due to some corruption in the way smart lock integrates with the game app which was resolved with a reinstall, but there may be other reasons so can't say for sure.