Board Thread:Current Major Glitch Discussion/@comment-31477003-20180702022739/@comment-30567431-20180704162851

Here's the response I received from G5: Thank you for contacting us. Firstly, we would like to apologize for the concern this issue has caused you.

Please provide us with the following details so that we could investigate this problem further: •Is your internet connection stable? •What level have you reached? •How much free memory do you have on your device? •Did you try restarting your app? •Which number of the game version are you currently running? •What is your device model? •What iOS version you are running on your device?

Please send us your DI (IDFA). You can find your DI (IDFA) in the following way: •Launch the game on your device. • Wait for the page with our games to appear. • Tap the hidden button in the upper left hand corner on our “Continue to Game” screen and an automatically created letter form will appear. • Your DI/IDFA will be indicated at the bottom of this letter. • Simply tap Send and your DI/IDFA information will be sent to us; you don’t need to do anything else. • Or you can simply copy the DI/IDFA from the form and send it in your reply to this email.

We appreciate your assistance and cooperation. Please do not hesitate to contact me if you have any further questions.