Talk:Backing Up Game/@comment-27061488-20151010083151

I wish I knew about this before yesterday! I've been having problems since my Surface Pro 3 upgraded to Windows 10. I was playing yesterday and the game crashed along with my Surface (BSOD). When I restarted, I had lost my progress on photos, crystals, coins, awards, challenges, collections and artefacts. Some photos have reverted to jigsaw mode that were at Pro or even High Seeker level. I had around 40 crystals and I now have 1. I had over 120,000 coins, I now have 74,540 with two photos that require 100,000 coins to be remade. Strangely enough, I still have my experience level and my friends are unaffected.

I have contacted game support but based on the comments below, I don't have much hope for assistance. I don't think I can face redoing the whole thing again. Especially if this is something that could happen again. I have noticed that the version of the game on my phone (Android) updates more often and has more events than my Windows version. I ended up with only a couple of days for the Observation Deck event and so there was no way to complete the tasks in that amount of time.