Thread:Clarebear13331/@comment-26384327-20151104222023

Clare,

I read the correspondence between you and G5 and it is indeed disappointing to read that they have no way of restoring your game levels. I personally would like to know what these "certain technical reasons" are. And considering the extent of your loss, 300 crystals would not suffice. If they truly "want our customers actually to enjoy playing our games and not having an unpleasant experience while playing them," they should have given you both crystals and coins as it takes both to progress in this game.

By the way, you warmed the cockles of my heart when you said "Your lack of attention to detail does little to reassure me..." For a quick moment I thought it was I who was "talking" to them.... :-)

As for starting over, that is a decision that you will have to wrestle with. Know that you have not just my support but the support of all your friends here on the forum. 