Thread:4paws/@comment-27642721-20160906181909/@comment-27642721-20160906211851

Game progress and inventory are continually uploaded to the servers; it's how the game can be recovered following an uninstall/reinstall on the same device once the game is restarted (you're asked if you want to restart from level whatever). So if a game is "lost" because of device failure the chances are the game data is still safe on the server, just lying dormant.

However, some games can be "lost" when a player suddenly finds themselves back at level 0 for no apparent reason (this sort of thing used to happen to me repeatedly, though in my case it was always a return to level sixty something); most likely due to a software bug. For these cases there won't be any way to recover as the servers are almost immediately updated with the game at the new level.

So in some cases G5 are right, but not always.