Thread:Neo34/@comment-33592465-20190220193315/@comment-27642721-20190221095559

Presumably "I have a windows game and an iOs game on the same computer" means you can swap between games with different Player Login IDs? If so, as long as you still have the Player Login ID and password for the Windows game it shouldn't matter if all game data on the device is wiped as a reset game would download the last saved data on the servers. However, you say you've been having problems with the game not saving progress (how exactly?) which may mean the server data state is behind what you last saw locally. At the end of the day, though, if the game won't load at all there's very little you can do besides uninstalling/reinstalling and hoping for the best.