Board Thread:Current Major Glitch Discussion/@comment-31592479-20180726212543

I finally sent in a ticket on the FWL issue, just to add my voice to the chorus. I got the standard meaningless response, and then a day later I got this unlikely list:

Thank you for contacting us.

Firstly, we would like to apologize for the concern this issue has caused you.

Please provide us with the following details so that we could investigate this problem further: • It will be very helpful if you send us a screenshot of your wish list. • What type of the internet connection do you use? • Do you usually quit the app after a game session or leave it running in the background? • Has this problem occurred previously or this is the first time you have faced it? • What iOS version are you running on your device?

You can check back the number of your iOS version in the following way: • On the Home screen, locate and tap the icon with an image of a gear (“Settings”). • The Settings screen will appear. In the side menu on the left side, tap on “General” with the same gear icon. • Tap on the first option (“About”). • On the next screen, you will see the menu item “Version” with the number of your firmware.

Please send us your DI (IDFA). You can find your DI (IDFA) in the following way: ∙ Launch the game on your device. ∙ Wait for the page with our games to appear. ∙ Tap the hidden button in the upper left-hand corner on our “Continue to Game” screen and an automatically created letter form will appear. ∙ Your DI/IDFA will be indicated at the bottom of this letter. ∙ Simply tap Send and your DI/IDFA information will be sent to us; you don’t need to do anything else. ∙ Or you can simply copy the DI/IDFA from the form and send it in your reply to this email.

Please send us your Invitation Code in the game for our specialist with 'G5' Player Name to add you. You can do this in the following way: 1. Tap on the Friends tab in the lower right-hand corner of your game board. 2. Select Add by Code tab menu. 3. On the next screen tap on the Invite button in the Invitation Code window. 4. In the window that will appear you will see your Invitation Code. Please send it to us.

Thank you for your assistance in this matter. Feel free to reply to this e-mail once you have any further questions. Best regards, Ekaterina | G5 Support Team



So, has anyone else gotten anything like this? I am gobsmacked. What the hell? 