Board Thread:Current Major Glitch Discussion/@comment-30544675-20190130162449/@comment-30544675-20190131143335

When I have a problem with a product or a service and I need to contact a company, I always remind myself that the person who I have contact with is not the person who caused the problem. I don't expect them to have the solution themselves, but I hope they will work on my behalf to find a solution. G5 customer service is in Ukraine and/or Russia. They provide support in many languages. English is not their first language. Be clear, accurate, and grammatically correct. Write your email and leave it alone for a while so you can review it again before hitting Send.

(If English isn't your first language, use one of the other languages that they support.)