Thread:Pfjenny/@comment-27642721-20171008163912/@comment-27642721-20171009082737

On Kindle devices I think it's unpreventable as no backup solution that saves the game data locally exists; only the game software gets backed up as you've likely discovered. Android devices are not quite as bad as it's possible with Helium backup to get at the data (though fairly complicated to use as you need a PC running an "enabling" app in conjunction with the backup app running on the tablet/phone). If an Android device has been "rooted" direct file access is possible. iOS is good as it's possible to backup the game data to the iCloud along with the game code and with Windows & Mac direct access to the data files for backup purposes is easy.

The good news is that with all device failures the latest game progress remains on the servers and so with a little help (-) ) it can be directed elsewhere.