Thread:FoxyHeidi/@comment-22439-20160402040243/@comment-24668482-20160403091823

It sounds like the game crashed. Partial crashes, where some achievements/quests from old game still show are common. If you choose to continue to play the new game, it would probably be better to delete the game and reinstall and choose no to the 'restore progress' request when start a new game, in order to start with a clean slate. Games that have crashed once are more likely to crash again, so a clean reinstall is often safer if resigned to starting over. I am sure the good people here on the forum here would be happy to help you with gifts etc to speed up you progress back to original level.

But if you have a back up created before you lost progress, then you do have a copy of original game, and may still be able to restore. It might be worth looking into doing a clean reinstall and then using helium just to restore the app data from SS from that backup to see if can recover progress.