Thread:Kim74/@comment-29282607-20160805085854/@comment-27024908-20160805105048

I lost my game twice...once at an early level, which I ended by mistake by resetting to factory settings for another issue. The 2nd time was at level 275 - back to 0. Unfortunately, without a back-up, it was gone.

Now I make sure to back up my game daily (I use Helium). And I did have to use the backup, so lucky for me I finally figured it out.

If you are back to zero, your friends here can get your game back up to your prior level quickly. So don't give up on it. But....make sure you figure out how to back it up this time!. Helium is pretty easy with the android.

Let us know what actually happened.....and what you have done to this point to try to "fix". We got some great techies here who might be able to get your game back.

GOOD LUCK! Trish